vb111 Terms and Conditions

1General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the vb111 platform ("Platform", "we", "us") and the user ("you", "user"). By using the vb111 website, app, or any related services, you are deemed to have automatically agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. vb111 reserves the right to modify these Terms at any time, and continued use of the platform after any changes will be considered acceptance of the updated Terms.

1.1 Definitions

• "Platform" refers to the vb111.cam website and all its sub-sections, applications, and associated digital services.
• "Account" refers to a registered user's profile and associated balance.
• "Balance" refers to the real money held in a user's account.
• "Bonus Balance" refers to funds granted as a promotional benefit, which require specific conditions to be met before withdrawal.
• "Wagering Requirement" refers to the condition specifying how many times bonus funds must be wagered before they become withdrawable.

2Account Registration

To participate on vb111, you must first register an account. You are required to provide accurate and complete information at the time of registration.

2.1 Registration Conditions

• Each person may register only one account. Opening multiple accounts by the same person is strictly prohibited.
• The name, date of birth, address, and contact information provided at registration must be accurate.
• It is your responsibility to keep your account password completely confidential.
• The account may not be used by or transferred to a third party.

2.2 Identity Verification (KYC)

vb111 may at any time request a national identity card, passport, or other government-issued documents to verify a user's identity. KYC verification may be mandatory to complete the withdrawal process. If accurate information is not provided within the specified time after a verification request, the account may be temporarily suspended.

3Eligibility and Age Requirement

The following eligibility conditions must be met to open an account and use services on vb111:

• You must be at least 21 (twenty-one) years of age.
• You must be legally eligible to use online betting and gaming services.
• Your account must not have been permanently closed by vb111.
• You may only have one active account in your own name.

vb111 is committed to protecting minors. We believe responsible gambling is a healthy form of entertainment and is for adults only. If it is proven that a minor has opened an account, that account and all its transactions will be cancelled.

4Deposits and Withdrawals

4.1 Deposit Rules

vb111 supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposited funds are generally credited to the account instantly.

• The minimum amount for each deposit is ৳100.
• Deposits must be made only from a payment account registered in your own name.
• Deposits from third-party accounts or anonymous methods are not accepted.
• vb111 reserves the right to investigate if any suspicious activity is observed in deposit transactions.

4.2 Withdrawal Rules

Withdrawal requests are generally processed within 1 hour. However, withdrawals may be delayed if KYC verification is pending or during an investigation into suspicious activity.

• The minimum amount for each withdrawal is ৳1,000.
• Withdrawals will be made only to the same payment method used for the deposit.
• Winnings earned from a bonus balance must meet the wagering requirement before they can be withdrawn.
• Large withdrawals may be held until account verification is complete.

5Bonuses and Promotions

5.1 Welcome Bonus

vb111 offers new users a 100% bonus on their first deposit, up to ৳15,000. This bonus will be added to the account's bonus balance, and the total bonus amount must be wagered 20 times before it becomes withdrawable.

• The welcome bonus can only be received once, at the time of the first deposit.
• Winnings from the bonus balance will be added to the bonus balance.
• The bonus balance cannot be withdrawn before the wagering requirement is met.
• The wagering requirement must be fulfilled within 30 days of receiving the bonus.

5.2 VIP Program

vb111's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs for each tier:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

VIP tier advancement is based on user activity and engagement with the platform.

5.3 Other Promotions

vb111 may offer special promotional offers from time to time. These offers will have specific conditions, which will be detailed on the promotions page. All promotional offers are subject to these general terms.

6Gaming Rules

vb111 offers slots, live casino, cricket betting, and other games. Each game or betting section has specific rules, which can be found on the relevant game page or in the provider's guidelines.

6.1 Betting Limits

• Minimum and maximum bet limits are set for each game or event.
• Specific bet limits may apply when wagering with a bonus balance.
• vb111 reserves the right to change betting limits as needed.

6.2 Technical Issues

If a game or bet remains incomplete due to a technical error or disconnection, vb111 will endeavour to provide the best resolution for that situation. However, vb111 is not responsible for issues caused by internet connectivity problems.

6.3 Game Fairness

All games available on vb111 are operated by reputable game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi). These providers use Random Number Generator (RNG) technology to ensure fair play.

7Prohibited Conduct

The following activities are strictly prohibited on vb111 and may result in account closure and forfeiture of funds:

• Operating multiple accounts by the same person or claiming bonus benefits from multiple accounts.
• Falsifying account or personal information or providing false information.
• Attempting to manipulate or hack games or the betting system.
• Bonus abuse — attempting to meet bonus wagering requirements through low-risk strategies.
• Money laundering or suspicious financial activity.
• Betting or gaming on behalf of a third party.
• Disrespectful behaviour toward platform staff.

If suspicious activity is identified, vb111 reserves the right to temporarily suspend the account during the investigation and take necessary action based on the investigation's outcome.

8Account Suspension and Closure

8.1 Account Closure by vb111

vb111 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Registration using false or incomplete information.
• Fraudulent activity conducted through the account.
• Direction from a law enforcement agency.

8.2 Account Closure by the User

You may request to close your account at any time by contacting us. Please withdraw any remaining balance before submitting a request to close your account.

9Limitation of Liability

vb111 accepts no liability for the following:

• Financial losses arising from a user's gaming or betting.
• Disruption to games or betting due to internet disconnection or technical issues.
• Issues caused by third-party software or services.
• Unavoidable circumstances (force majeure) such as natural disasters, cyberattacks, and similar events.

In any case of liability, vb111's maximum liability will be limited to the balance that was in the relevant user's account at that time.

10Privacy and Data Protection

vb111 gives the highest priority to protecting users' personal information. We use SSL encryption technology to keep your data secure. For detailed information on how your personal data is collected, used, and stored, please read our Privacy Policy.

• Your information is not sold to third parties.
• Data is shared only for legal requirements or with trusted partners for the purpose of operating the platform.
• You may request to access, correct, or delete your data.

11Responsible Gambling

vb111 believes that gambling is a recreational activity that should be enjoyed responsibly. We actively work against problem gambling.

• Do not bet beyond your financial means.
• Avoid the urge to place more bets to recover losses.
• Never treat gambling as an alternative source of income.
• If you feel your gambling habits are getting out of control, please contact us.

Our platform offers self-exclusion, deposit limit setting, and account break features. For more details, visit our Responsible Gaming page.

12Changes to Terms and Conditions

vb111 reserves the right to partially or fully change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users via email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. Therefore, it is advised to visit this page regularly.

13Dispute Resolution

If any dispute arises between vb111 and a user, we will first attempt to resolve it amicably. The dispute resolution process is as follows:

1. First, contact our customer service team and provide full details.
2. Our team will review your complaint within 72 hours.
3. If both parties cannot agree on a resolution, a settlement will be attempted through neutral mediation.

To submit a complaint, email us at [email protected] or contact our 24/7 live chat.

14Contact

If you have any questions or comments regarding these terms and conditions, please contact us through the following:

• Email: [email protected]
• Live Chat: Available in Bengali 24/7, directly on the platform.

Our customer service team is available in Bengali seven days a week, 24 hours a day.