vb111 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how vb111 collects, uses, and stores your information.
Our Commitment in Brief
Encryption Protection
All your data is transmitted and stored with SSL encryption.
Never Sold to Third Parties
Your information is never sold or rented to third parties.
Your Control
Request to view, correct, or delete your information at any time.
Transparency
We clearly inform you which information is used and for what purpose.
1 What Information We Collect
We collect various types of information when you create an account and use services on the vb111 platform. This information is used to improve our service quality, keep your account secure, and meet legal obligations.
1.1 Personal Identity Information
During registration, we collect the following information:
- Full name (as per national ID or passport)
- Date of birth (for age verification — those under 21 cannot register)
- Email address
- Current address
- National ID or passport number (for identity verification)
1.2 Financial Information
For processing transactions, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
We never collect or store full payment card or mobile banking PIN numbers.
1.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser version and operating system
- Login time and location
- Session data and cookie information
- Page visit history and click patterns
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Game play history and bet amounts
- Win and loss records
- Bonus and promotion usage details
- VIP level progress information
2 Purpose of Information Use
vb111 uses your personal information only for specific and lawful purposes. Our core principle for using information is to use only the minimum necessary data.
2.1 Account Management and Identity Verification
We use your information to create, manage, and secure your account. This is essential for age verification (confirming 21+) and proving account ownership.
2.2 Financial Transaction Processing
Your financial information is used to correctly process your deposit and withdrawal requests and to prevent financial fraud. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000.
2.3 Providing Customer Support
Our 24/7 live chat support team can view your account information to assist you properly. This access is managed only during issue resolution and in accordance with security protocols.
2.4 Responsible Gaming Monitoring
By analyzing your gaming activity, we can identify problematic gaming behavior and provide assistance when needed. This is done entirely for the user's benefit.
2.5 Technical Development and Security
Technical information is used to maintain platform security, prevent cyberattacks, and improve system performance.
2.6 Fulfilling Legal Obligations
We are legally required to retain and use certain information to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
3 Cookies and Tracking Technology
The vb111 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
3.1 Essential Cookies
The platform cannot function properly without these cookies. They are required to maintain login sessions, store security tokens, and remember your preferences. There is no option to disable these cookies.
3.2 Functional Cookies
These cookies are used to remember your language preference, theme settings, and gaming preferences. They improve your overall experience on the platform.
3.3 Analytical Cookies
These collect anonymous statistics to help us understand which parts of the platform are used most. This information can never be linked to any individual.
3.4 Cookie Controls
You can delete cookies or stop accepting new cookies at any time from your browser settings. Please note that disabling essential cookies may cause issues with logging in to the platform.
4 Information Sharing and Third Parties
vb111 never sells or rents your personal information. However, in certain circumstances we may share limited information with trusted partners.
4.1 Payment Processors
The minimum necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions. These institutions follow their own privacy policies.
4.2 Technology Service Providers
We work with trusted technology partners for server hosting, database management, and cybersecurity services. These partners operate under strict confidentiality agreements.
4.3 Legal Authorities
We may be required to provide relevant information to the appropriate authorities in response to court orders, lawful requests from investigative agencies, or to comply with applicable law.
4.4 Game Providers
We share only technical gaming session data with game developers such as Pragmatic Play, JILI, PG Soft, and Spribe. They do not receive your identity or financial information.
4.5 Business Transfers
If there are any changes to vb111's business operations in the future, your information may be transferred to the new owner. You will be notified in advance in such a case.
5 Information Storage and Retention
We retain your information only for as long as it is necessary or legally required. Some information is retained for a specified period even after an account is closed.
5.1 Active Account Information
For as long as your account remains active, your full profile information, transaction history, and gaming records will be retained.
5.2 After Account Closure
Financial transaction records are retained for a specified period after account closure in accordance with applicable financial regulations. Identity verification documents and AML-related information are also retained under the same rules.
5.3 Technical Logs
Server logs, IP addresses, and security-related information are retained for a limited period and then automatically deleted.
5.4 Voluntary Deletion
Information that is no longer needed beyond legal obligations is deleted by us on a regular basis. You can also request deletion of specific information through our support team.
6 Your Rights
As a user of vb111, you have the following rights over your own information:
6.1 Right to Access Information
You have the right to know what information we hold about you. Upon request through the support team, we will provide you with a copy of your information.
6.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the correction as quickly as possible.
6.3 Right to Delete Information
If it does not fall under a legal obligation, you may request that your information be deleted. We will consider each request appropriately.
6.4 Right to Object to Processing
You have the right to object to the use of your information for specific purposes. In particular, you can opt out of marketing-related communications.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact us through our 24/7 live chat service or by email at [email protected]. We generally try to respond within business days.
7 Information Security Measures
vb111 uses multiple layers of security measures to keep your information protected.
7.1 Encryption
All data exchanged between your browser and our servers is protected with SSL/TLS encryption. This ensures that no third party can intercept your information.
7.2 Access Controls
Among our staff, only those who need it for their work are granted limited access to your information. Every access is logged and reviewed regularly.
7.3 Security Monitoring
Our automated security systems work around the clock to detect suspicious activity. Any unusual login attempt is flagged immediately.
7.4 Password Protection
Your password is never stored in plain readable form. It is encrypted using a high-grade hashing algorithm.
7.5 Data Breach Response
If a data breach occurs and it affects your information, we will notify you as quickly as possible and provide guidance on the necessary steps to take.
8 Minor Protection
The vb111 platform is for those aged 21 and above only. We do not knowingly collect or process the information of any person under the age of 21.
8.1 Age Verification Process
We verify age at the time of registration. If a user registers with a false age and this is later proven, the account will be closed immediately and the collected information will be deleted.
8.2 Guardian Responsibility
If a guardian believes their child has registered on our platform, please contact [email protected] immediately. We will take prompt action.
9 Policy Changes & Updates
vb111 may update this privacy policy from time to time. Changes may occur due to service improvements, new legal requirements, or the adoption of new technologies.
9.1 Change Notification
For important changes, we will send a notification to your registered email or clearly announce it on the platform. Continued use of the platform after changes will be considered as consent to the new policy.
9.2 Previous Versions
Upon your request, we can provide previous versions of this policy. Please contact the support team.
9.3 Effective Date
The current version of this privacy policy is effective from January 2026. Previous versions were applicable until their own effective dates.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will handle all your matters appropriately.
Contact Methods
- Email: [email protected]
- Live Chat: 24/7 direct support available in Bengali
For privacy-related requests, please write "Privacy Policy Request" in the subject line of your email. We generally try to respond within business days.
We are always ready to hear any concerns regarding your data protection. vb111's goal is to earn and maintain your trust.